Shipping policy
Thank you for shopping with us. Please review our shipping terms below so you know exactly what to expect after placing your order.
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding weekends and holidays) after payment confirmation. You will receive a confirmation email with your order details once your order is placed, and a second email with tracking information once it ships.
During high-volume periods (sales, new launches, and holidays), processing may take an additional 1–2 business days. We appreciate your patience.
Shipping Time & Delivery
Once your order has been processed and shipped, estimated delivery time is 12 to 18 business days, depending on your location.
Total estimated time from order to delivery: 13 to 21 business days (processing + shipping).
We work with trusted global suppliers and fulfillment partners to bring you quality products at the best prices, which is why shipping times are slightly longer than standard domestic delivery.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package anytime using the link provided. Please allow 2–5 business days for the tracking information to update after dispatch.
If you do not receive a tracking email within 5 business days of ordering, please check your spam folder or contact us at [your support email].
Shipping Rates
Shipping costs are calculated at checkout based on your location and the items in your cart. Any applicable rates will be clearly shown before you complete your purchase.
Customs, Duties & Taxes
For international orders, customs fees, import duties, or local taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.
Delayed or Lost Orders
While we make every effort to deliver your order within the estimated timeframe, occasional delays can occur due to customs clearance, weather, or carrier issues — all of which are beyond our control.
If your order has not arrived within 25 business days of the ship date, please contact us at [your support email] and we will investigate immediately. We stand behind every order and will work to resolve any issue promptly.
Incorrect Shipping Address
Please double-check your shipping address at checkout. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us within 12 hours of placing your order and we will do our best to update it before dispatch.
Contact Us
For any questions about your order or our shipping policy, reach out to us at:
📧 Email: recovair@yahoo.com🕒 Response time: Within 24 hours, Monday to Friday